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Users who are paying per-request to file public records request can adjust the card used with each purchase. Users on a “Pro” or Premium Plan (either a Premium Organization or Premium Individual) are billed monthly. If you are on a premium plan, you can manage your billing information by first logging in at  https://accounts.muckrock.com/.
Users with a Professional or other individual premium subscription will see “Edit Plans and Payment” at the top center of their screen.
If you are subscribed to a premium individual plan, you’ll see an option to “Edit Plans and Payment” when you log in.
If you are not subscribed to any premium individual plans, you’ll see an “Upgrade” button which you can use to change your individual subscription.
MuckRock Users can be part of many groups or Organizations. And each organization may have a paid or premium subscription.
Select the organization you want to adjust from the left hand column and look for the “Edit Plans and Payment” link. There, you will be able to add resource blocks to your plan, add a new credit card and update the list of email addresses that we send receipts to.
You can cancel your recurring subscription by setting the plan to “Free”.
If you have a recurring monthly plan, you will be billed on the same date each month, typically at about the same time. Any monthly allocations will turn over at that time as well. You can always double check your billing schedule at https://accounts.muckrock.com/users/~receipts/
MuckRock Users can be part of many groups or Organizations. And each organization may have a paid or premium subscription. In some cases cross-newsroom collaborations are set up as separate organizations
If you’re not sure which organization the subscription is under, Look for the “View Receipts” option. This will show receipts for any payments made by you or by an organization you administer.
If you do not see any receipts, or you do not see the organization listed, you may not have the permissions necessary to manage payments and cards on file.
